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HAY! Straws FAQ'S

Are Hay! Straws® available for wholesale?

Yes, wholesale prices are available online, just select the larger quantities in the drop down menu for wholesale price breaks or shop our Hay! Straws Wholesale Collection here. Alternatively email or call us to place a wholesale order.

What size are the straws?

Our Original wheat stem straws come in cocktail size 5” drinking straws and tall size 7 3/4", the inner diameter ranges from 3.5 - 5mm. The wider Jumbo Straws made from reed plant stems come in Martini size  6”, or Tall 8" and have a wider inner diameter of between 5-10mm depending on the product type.

What certifications does HAY! Straws have?

Our Original Hay! Straws® Straws are certified compostable by the Biodegradable Products Institute BPI. Our Jumbo reed stem drinking straws and bamboo cutlery are certified by the USDA BioPreffered Program as 99-100% Biobased.

What product food safety tests to you have?

HAY! Straws Original wheat stem straws and Jumbo reed stem straws have undergone food contact and overall migration testing in compliance with European Commission Regulation (EU) No. 10/2011. They do not contain harmful chemicals, heavy metals, or contaminants. Additionally, we have independently lab-tested for glyphosate and PFAS (forever chemicals) and can confirm that they do not contain any of these additives. Our bamboo cutlery has also been independently lab-tested for PFAS (forever chemicals) and is free of these as well.

Are HAY! Straws® gluten-free?

Yes, our straws are gluten-free and verified by independent third-party laboratory testing. Our Original Straws and stir sticks are made from the stem of a wheat plant, which typically doesn't contain gluten (that's in the grain). The Gluten-Free Organization's standards for a food or product to be gluten-free is under 10ppm, and our testing results have always returned negative or undetectable levels of gluten. To ensure our customers' safety, we periodically batch test our straws for gluten, and we are always happy to provide our customers with our gluten-free laboratory results—just ask!

Do Hay! Straws contain wheat?

Yes, Original Hay! Straws® and stir sticks are made from the stem of the wheat plant, so they contain wheat stems, not wheat grain. Typically, most wheat allergies are from the ingestion of wheat, but Hay! Straws® are not intended to be eaten or digested and should only be used as a straw to drink various liquids. We recommend people with a wheat allergy consult their allergen expert before using them. Our wider Jumbo Straws, including Martini, Tall, Jumbo XL, and Boba straws, are all wheat and gluten-free and are made from reed plant stems.

I have allergies to hay or grass. Can I use a HAY! Straw®?

Hay and grass allergens can vary from person to person, and everybody is different. If you suffer from severe touch allergies to hay or grass, we recommend you consult your doctor or allergist before using Original Hay! Straws® made from wheat stems. Our wider Jumbo Straws, including Martini, Tall, Jumbo XL, and Boba straws, are made from reed plant stems and are allergen-free.

Are HAY! Straws® non-GMO?

Our HAY! Straws are non-GMO. Almost all wheat grown in the world is non-GMO because wheat varieties can be naturally bred and do not require genetic modification to achieve desired results. Our straws are not formally certified yet, but this is something we are looking to complete.

Do you ship internationally?

Yes, we can ship to most countries around the world. Simply add your shipping address at checkout to see international shipping costs. If you are not able to check out with your country of choice, please contact hello@haystraws.com. If you are located in Canada, the UK, or Europe, you can likely get a cheaper shipping rate by shopping on our local Amazon site or distributor's site—just email us for more information.

Can HAY! Straws® and stir sticks be used in hot beverages?

Yes, Hay! Straws can be used in hot and cold beverages, and unlike paper, they don't get soggy. Straw is naturally water-resistant, so it holds up well in liquids over time.

How do I dispose of HAY! Straws® and cutlery?

Our straws and bamboo cutlery are 100% natural and do not contain any coatings or waxes. They can be placed in backyard compost bins or can be composted through municipal facilities by placing them in a food scraps or compostable bin. Essentially, it's like putting hay or straw in the compost. Our Original straws take just 42 days to compost!

What is the expiration of the Hay! Straws® and cutlery?

If the straws are stored out of direct sunlight in a dry area, the shelf life can be upwards of 18 months. We recommend using them within 1.5 years of purchase

What are the differences between Original HAY! Straws® and Jumbo Straws?

The straws in our Jumbo collection are longer, wider, and more robust than our Original Hay! Straws®. They are 8 inches and come in 3 diameters: Jumbo 5-7 mm, XL 7-10 mm, and Boba 10-13 mm. Original HAY! Straws® are made from wheat stems and are best suited for thinner liquids like water, juice, or soda. HAY! Jumbo Straws are made from natural reed stems and are best suited for thicker viscosity drinks like milkshakes, ice-blended drinks, or boba tea. Check out our drinking straw guide to learn more.

Is your packaging eco-friendly?

You bet it is. The cardboard box can go in the paper recycle bin, and we're proud to offer plastic-free packaging. We print on unbleached cardboard and use a combination of UV printing or soy-based inks. When purchasing from our online store, we also ship plastic-free using cardboard boxes, paper gummed or paper-based tapes, and never plastic poly mailers!

How are your bamboo products sustainable?

For a material to be sustainable, it must be abundant and easily replaced. Bamboo is a grass that can grow up to 10 centimeters a day and reaches full maturity in 1-3 years. Once the bamboo is harvested, the bamboo roots stay intact and actually regenerate new plant growth, unlike traditional forestry, where trees take at least 20 years to reach maturity and once harvested destroys above and below-ground ecosystems. For our bamboo cutlery, we use bamboo certified by the Forest Stewardship Council FSC to ensure it is sustainably sourced and harvested.

What are some other benefits of bamboo?

Bamboo is naturally antimicrobial, which means it doesn't need pesticides or fungicide sprays to be used during the growing process. It is water-resistant, strong, and 100% compostable. You can learn more about the benefits of bamboo by reading our HAY! Straws blog.

Do you provide tracking information for an order?

Yes, a tracking number is emailed to the email on file after the order is shipped. We fulfill orders Monday to Friday. We strive to fulfill your order within 24-48 hours of being placed, subject to public holidays. If you haven’t received a tracking number or are worried your package is lost, you can email us at hello@haystraws.com. Please see our shipping policy for more information.

What should I do if I received a damaged product?

If you believe the product you received is defective or our package has been severely damaged, please email hello@haystraws.com with images of the issue. We’ll be happy to make things right. Please visit our Refund Policy page for more on returns or product exchange.

Have more questions?

We also have an FAQ page for our Wholesale customers, the answer you're looking for may be there. Alternatively feel free to email us at hello@haystraws.com or call us at 415-604-2165 with your question, we're always happy to help.

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