Wholesale FAQs
How can I order HAY! Straws® for my business?
Simply shop our website here to order online using a credit card, wholesale pricing is visible by dropping the quantity button down to see the larger bulk quantities. Alternatively you can call us at +1 (415) 604 2387 to place an order over the phone or email us at hello@haystraws.com with your order.
Does HAY! Straws do price match?
Yes. If you found a comparable product at a lower wholesale price from any of our competitors in the USA, we guarantee price matching to theirs. Email us with your request to hello@haystraws.com with a screenshot of the price they offered you (including shipping costs) and a link to the competitor's product on their site.
What is the minimum quantity to be eligible for wholesale pricing?
Wholesale quantities start at a half or full case and can be purchased directly here. If you are a reseller or distributor looking to purchase large volumes, price discounts are available - email us at hello@haystraws.com.
Are you having trouble logging into your account to view or change an order/ subscription?
Trouble creating an account because it says you already have one? Try signing into your account here. You might need to reset your password
If it says you don’t have an account, you may not have signed up for an account at the time of your first subscription/ order. Simply create an account here using the email address you normally use for orders.
How do HAY! Straws® compare in price to other plastic-free alternatives?
Our wholesale prices are competitive and comparable to buying paper straws. Our Straws are around three cents per piece, paper is often priced at over four cents per piece and our straws won't go soggy. Bio plastic / PLA or cornstarch straws are only commercially compostable in the right facility and unfortunately at the moment compost sorting facilities are not able to detect the difference between a bioplastic and a plastic straw, so despite your best intentions, these will likely end up in landfills. HAY! Straws® are your best choice for price, performance and compostability.
Do you sell to retailers?
Yes, we have resale pricing available for our Jumbo 15 pack, Original Drinking straws 50 and 100 pack sizes. You can order with us directly through email orders@haystraws.com or through Faire.
Are HAY! Straws products available on the Faire platform?
Yes, please use our Faire direct link to place your order.
What is the cost of shipping?
We charge reduced, flat shipping fees on our wholesale products within the continental USA. Shipping prices are listed in the product description. For customers shipping outside of the continental USA, shipping rates are calculated at checkout. Large quantity or distribution orders are quoted shipping based on pallet size, weight, and distance. Ask your sales rep for a quote.
Do you offer additional discounts for restaurant groups or chains with multiple locations?
Yes, we offer an additional 10% discount to restaurant groups or chains with 3 or more locations or businesses. Please contact your sales rep or email us at hello@haystraws.com for more information on setting this up.
Do you offer net terms?
Yes, please contact your sales rep for terms and conditions, or email us at hello@haystraws.com for more information on setting this up.
Do you offer distribution pricing?
Yes, please fill in our distribution form so we can better understand your business. Please note for international inquiries we receive a lot of applications and only contact the distributors who we feel are a good fit.
How do I adjust my HAY! Straws® subscription?
Login here and click on the button that says manage subscription, you can edit the products, frequency, update your credit card or shipping address. Be sure to login using the email you get order notifications to. If it says you do not have an account, simply create one using that same email. Alternatively email us at hello@haystraws.com with your changes or call us at (415) 604-2165, we'd be happy to help.
How do I cancel my Hay! Straws® subscription?
Login to your account. Click manage subscription and then "View details"> "cancel subscription". Alternatively you can email us at hello@haystraws.com or call us at (415) 604-2165 and we can cancel it for you.
How do I get a copy of my invoice or billing statement?
Please email our billing department billing@haystraws.com with your company name.
Do you ship wholesale products internationally?
Yes, we ship to select countries, and international shipping rates apply. Simply add your products to your cart with your shipping address to see the rates. We have distributors in Canada and Europe and can connect you with them to avoid paying international shipping fees. You will also find our HAY! Straws products on Amazon in Canada, Australia, and the United Kingdom. If you are unable to see your shipping price at checkout, please email us at hello@haystraws.com.
What payment methods do you accept?
We accept all major credit, debit cards, PayPal, ACH, cheques and Wire Transfers.
What are the differences between the original Hay! Straws® and the straws in the Jumbo Collection?
The straws in our Jumbo Collection are longer, wider, and more robust than our Original HAY! Straws®. They are 8 inches long and come in three diameters: Jumbo (5-7 mm), XL (7-10 mm), and BOBA (10-13 mm). Original HAY! Straws® are made from wheat stems and are best suited for thinner liquids like water, cocktails, juice, or soda. HAY! Jumbo Straws are made from natural reed stems and are best suited for thicker drinks like milkshakes, ice-blended drinks, or boba tea.
Do you provide tracking information for an order?
A tracking number is emailed to the email on file after the order is shipped. Conversely you can email us at hello@haystraws.com. We fulfill orders Monday to Friday. We strive to fulfill your order within 24-48 hours of being placed, subject to public holidays. Please see our shipping policy for more information.