Product Faqs
What are HAY! Straws made from?
HAY! Straws are made from real plant stems. Original straws are made from natural wheat stems, while Jumbo, Slim, and Boba straws are made from natural reed stems. They contain no plastic, no binders, and no synthetic additives.
Are HAY! Straws plastic-free?
Yes. HAY! Straws are 100% plastic-free and contain no PLA, bioplastic, or petroleum-based materials.
Are HAY! Straws PFAS-free?
Yes. All HAY! Straws are independently lab-tested and confirmed PFAS-free, meaning they contain no 'forever chemicals'.
Are HAY! Straws biodegradable and compostable?
Yes. HAY! Straws are biodegradable and compostable. Original wheat stem straws are BPI-certified industrially compostable, and all straw types naturally break down as plant material.
How long do HAY! Straws take to decompose?
Original wheat stem straws break down in about 42 days in a commercial compost facility. Reed stem Jumbo and Slim straws typically decompose within 60–120 days depending on composting conditions.
Shipping & Delivery Faqs
Why did my order ship in separate packages?
Orders may ship separately when
inventory is stored in more than one fulfillment location or when some items
are ready before others. Each shipment should receive its own tracking
information.
My tracking says delivered, but I cannot find the package. What should I do?
Check your mailbox, parcel
locker, front desk, mailroom, nearby delivery areas, and local post office. If
it still has not arrived, contact HAY! with your order number and confirmed
shipping address so the team can help start a carrier claim or next step.
What happens if my package is returned to sender?
Contact HAY! with your order number and the correct delivery address. The team can review why it was returned and help arrange the next step.
Can I cancel my order after it has shipped?
Once an order is in transit, HAY! Straws usually cannot stop the package. If the order is eligible for return, HAY! can help with return instructions after delivery.
Where do orders ship from?
Orders ship from HAY! Straws fulfillment locations in either California or New Jersey based on inventory and destination. When possible, orders are routed from the closest available location to reduce transit time.
Returns & Refunds
Can I get a return label?
If your order is eligible for return, HAY! can help with return instructions or a return label. Products generally need to be unopened, unused, and in their original packaging unless the item is defective or damaged.Return shipping is the customer’s responsibility unless there is a quality issue.
Why is my refund still pending?
After HAY! issues a refund, the timing is controlled by the bank or card processor. It can take 3-7 business days to appear, depending on the account, billing cycle, and payment method.
What should I do if my order arrives damaged or defective?
Email hello@haystraws.com with your order number, photos of the damage or defect, photos of the shipping label if relevant, and a short description of the issue. The team can review and help make it right.
I purchased through a distributor, retailer, or marketplace and have a quality issue.
If you’re looking for a refund, please start with the retailer, distributor, or marketplace where you purchased, since refunds must be processed through the original place of purchase.If you’re looking for a replacement, contact HAY! with your order details, photos of the issue, and where you purchased. We stand behind our products and can help with a replacement when appropriate. If the retailer needs anything from us to support your request, we’re happy to help.
Have more questions?
We also have an FAQ page for our Wholesale customers, the answer you're looking for may be there. Alternatively feel free to email us at hello@haystraws.com or call us at 415-604-2165 with your question, we're always happy to help.
